How to Book
To make a booking, you can contact us via our contact details given in the company website www.letshimalaya.com
When any trek is booked through an approved travel agent, all communication/changes/enquiry in relation to the event will be accepted through the travel agent only.
After the acceptance of the booking, we will issue a confirmation invoice to you. You are advised to please go through the confirmation invoice carefully and inform us of any changes. Names and identity proof provided by you must be legally valid. Final confirmation will be sent or emailed to you well in time before the departure of your tour, but will not be issued unless payment of the due balance has been received.
In case of booking with Partial Amount
In case of bookings made by paying partial amount, you are expected to make the balance payment at least 30 days prior to the departure date (W.R.T to the published itinerary of the event & batch booked). In case the balance payment is not made at least 20 days prior to the departure date, then the booking would be deemed cancelled and Lets Himalaya would not be liable towards any cash refund.
Prices, Surcharging and Refund Situations
Prices (for all events) are updated regularly on our website but the Lets Himalaya reserves the right to change the prices from time to time. There might be temporary offers & promotions running from time to time and the company reserves all rights to introduce or withdraw any offer or promotion at any time without any prior intimation. However, those who have already booked using any promotion or offer would not be affected.
Cancellation of Booking by participant
The Refund of the amount would be processed as per deduction guidelines outlined below:
Please note that in case of booking with a partial amount, the deduction amount would be calculated with respect to the overall event fees only. The amount would be adjusted from the partial amount deposited with Lets Himalaya to calculate the final refund amount.
The amount for refund processing would always be calculated basis the net amount paid* for booking the event W.R.T the Base Price of the event (excluding additional components like transport, rent, portage, etc.).
Cancellation requests are not taken over phone. Please e-mail us.
In case of Cancellation or change initiated by Lets Himalaya
Lets Himalaya reserves the right to cancel your booking or change any of the facilities, services or prices described in our website. We will try to advise you of any changes known at the time of booking.
However in the field of adventure activities, there are many variables beyond our control like weather conditions, landslides, road situations and any other force majeure conditions. Circumstances amounting to force majeure include any event which we or the supplier of the service(s) in question could not even with all due care, foresee or forestall such as (by way of example and not by way of limitation) war, threat of war, riots, civil disturbances, industrial disputes, actual or threatened terrorist activity and its consequences, natural or nuclear disasters, fire, epidemics, health risks and pandemics, acts of God.
Refunds will be processed within 7-10 working days from the date of cancellation. It will be done only in saving account.
In case of changes/cancellation of the event after departure
When the change or cancellation arise from circumstances amounting to force majeure or for any other reason beyond our control Lets Himalaya shall not be liable to refund the amount already deposited.
In case of drop out by the participant in between the event
We shall not be responsible to make any refund in such situation. The participant would also have to pay additionally for unplanned expenses on planning on actual basis.
In case of Emergency Evacuation/ Rescue
While we do have first aid and experts available on all our events but still there might be situations under which an emergency evacuation might be needed. We are committed to make a safe evacuation for you in case of an emergency. We would make necessary and adequate arrangements for your evacuation till the nearest road head that is well connected by road, and would also help you in boarding a vehicle to the nearest Hospital or any other facility so required. Any additional expenses incurred, that of porters, vehicle, ambulance, hospitalization, or any other expense incurred for evacuation, would be covered by the participant.
Leader Authority & Behavior
It is compulsory that you follow the instructions given by the trek leader, who represents the Lets Himalaya. If you commit any illegal act when on the event or if in reasonable opinion of the leader or another person in authority your behavior is disruptive, threatening or abusive, causes unnecessary inconvenience or is causing or likely to cause damage to property, danger, distress or upset, disturbance or annoyance to others or puts any other trekker or our staff in any risk or danger, on the telephone, in writing or in person, we may terminate your trek arrangements without any liability on our part. In any of these circumstances no refunds or compensation will be paid to you and we will not be liable for any costs or expenses you earn.